Hengrove Fish Bar is a Fish & Chips Takeaway in Bristol.
This section will explain the rules & regulations that govern our website and our service. Please read these carefully before you use this website.
This section will tell you how to use the website and explain some of the concepts associated with online ordering.
Sometimes we like to notify our customers about offers by email and SMS. You can opt in or out of our marketing and newsletters easily online at anytime.
If you have any questions/comments about our terms and conditions, you should contact us.
This site is owned and operated by Hengrove Fish Bar. These terms and conditions tell you the rights and obligations you have. Please read these carefully before you use this website. You may have other rights granted by law, and these terms and conditions do not affect these. This does not affect your statutory rights as a consumer. Should you have any questions complaints or comments, please email us at [email protected].
All rights, including trademarks and copyright, on this website are licensed to or owned by Hengrove Fish Bar. You acknowledge and agree that all rights are made available for your use while visiting this website. You also acknowledge that apart from your own personal non-commercial use, that any copying, storing of the website in whole or part, and display, distribution, reproduction or commercial use of material or content from this website is strictly prohibited without the permission of Hengrove Fish Bar.
Hengrove Fish Bar cannot be held responsible for any loss/damage of information which may arise as a result of failure by you to protect your account security. Please do not divulge your password to anyone and keep account details confidential at all times.
By submitting your order you are offering to buy our goods and allowing us to use your personal details for the purposes of supplying products / services. We do not sell your details or pass them onto any other 3rd party companies that aren't operated by ZPos Ltd (our Data Processor) in any circumstance, under the Data Protection Act 1998. We are not obliged to supply goods to you until we have confirmed acceptance of your order. At this point a contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact us immediately. Please do this before we confirm your order. By ordering from us you agree to opt in to our marketing mailing lists, which you can opt out of anytime (See the section on Marketing).
We always ensure that the best possible prices are available online at this website. We do this through applying promotional pricing to our own website which may differ from our printed menus which may be outdated. It is likely that you will pay more by ordering from other websites as they will be using our standard prices and can not take advantage of the promotional pricing you will enjoy here.
We will advise you should any food be out of stock and give you a call. At this point you can cancel your order if you wish.
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Where alcohol or tobacco products are sold, we must comply with the law and restrict sale of these items to minors. You must be eighteen (18) years of age, to purchase tobacco or alcoholic products. Hengrove Fish Bar reserves the right to cancel any transaction where it reasonably believes the purchaser is either not of the required legal age or purchasing products on behalf of a minor. Hengrove Fish Bar actively encourages people not to take up a nicotine habit. If you are not already a smoker then please do not buy our products.
We aim to deliver your order within the quoted times, but please consider traffic and weather conditions. During busy periods your order may take longer. We may or may not have time to notify you but please be patient or feel free to call us to checkup on your order. Delivery times are approximate and cannot be guaranteed.
Any refunds are at the sole discretion of the manager on duty. Refunds will not be given for mistakes on your part when ordering or if you choose to change your mind. If you believe you are entitled to a refund please contact the shop on 01275 545000 and make a complaint, this is applicable for both cash and card orders. Making a complaint does not guarantee a refund. We may offer alternatives to monetary refunds, for example, substitutes on goods. By ordering online, you accept this could be the case and agree to any fair substitute.
FAO: The ManagerRef: Subject Access RequestHengrove Fish Bar8 The ParadeHengrove LaneBristolBristolUnited KingdomBS14 9DB
The Data Controller for this website and its associated operations is Hengrove Fish Bar. The Data Processor is ZPos Ltd, located at Unit 15 Dorcan Business Village, Murdock Road, Swindon, Wiltshire, SN3 5HY. For the purposes of this policy these two entities shall hereby be referred to as the Controller and Processor, respectively.
We strive to make our website fully compliant with all privacy laws, including the GDPR. To help you digest our full policy, below is a table of contents.
The personal information that we may collect about you broadly falls into the following categories:
Certain parts of our Services may ask you to provide personal information voluntarily.
When you create a Hengrove Fish Bar member's account, sign-up or fill in forms on the Services, we collect information about you including your name, address, telephone number, email address and the password you create. Please note your password is stored in an encrypted format that cannot be hacked.
We collect information relating to your Orders, including payment information (e.g. part of your credit card number) using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your full credit card information in our systems. We also collect delivery details (e.g. your physical address) to fulfil each delivery Order.
We collect information about your preferences to receive marketing information any time you subscribe or unsubscribe.
When you post messages and reviews of the Services or you contact us, for example with a question, problem or comment, we collect information about you including your name and the content of your query. If you contact our website operator's customer support teams, they will record and keep a record of your conversation for quality and training purposes and to aid in the resolution of your queries.
When you access our Services, we may collect certain information automatically from your device.
We collect information about your usage of the Services and information about you from the content you create and the notifications or messages you post or send as well as what you search for, look at and engage with.
From time to time, we may receive personal information from third party sources, including advertising networks but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.
We collect information from our third party affiliates about the way you respond to and engage with our marketing campaigns so that we can customise our marketing and Services accordingly.
Examples of how we may use this information include:
The registration information you provide when you create a Hengrove Fish Bar member's account allows us to give you access to the Services and to supply them to you under our Terms. We also use this information to authenticate your access to the Services, to contact you for your views and to notify you of important changes or updates to our Services.
Your transaction information (such as the food items you add to your basket) allow us to process your Order and send you an accurate bill. It also helps us contact you where necessary.
Hengrove Fish Bar or our affiliates may contact you by email, phone or SMS to give you status updates or other information or to resolve problems with your account or Order. We may contact you by phone or SMS to provide you with status updates or other information regarding your Order.
Where you pay for your Order with a mobile payment or digital wallet service provider (such as Applepay or Pay with Google) we will send you transaction information via confirmation emails or SMS to the email address or phone number registered with that service provider (since this is required by those providers).
Sometimes we may use third party delivery companies; these companies may use your information to provide you with status updates on the delivery of your Order.
We will also analyse information on completed transactions and successfully delivered Orders on the basis of data matching or statistical analysis so that we can administer, support, improve and develop our business and Services. Our analyses also help us detect and prevent fraud or other illegal activities or acts prohibited by our Terms or any policies applicable to the Services.
Hengrove Fish Bar or our affiliates may market to you, where permitted by law, by post, email, telephone, mobile (i.e. SMS, in-app messaging and push notification) about our products or Services.
Where you have given your consent, we may share your information with third parties (e.g. other companies) in other sectors (such as food, drink and entertainment) so that they can tell you about goods or services which may interest you.
If you don't want us to use your data in this way or generally change your mind about receiving any form of marketing communications, you can unsubscribe at any time using the unsubscribe functionality in the communication you receive or by amending your profile accordingly. You may also be able to opt-out of push notifications at a device level (e.g. by way of your iOS settings). If you choose to unsubscribe from our marketing, we will keep a record of your preferences so that we don't bother you with unwanted marketing in future.
If you give us feedback we will use it to reply to your questions or queries, to provide customer support and resolve any problems with your Orders or with the Services. We may publish reviews that you send to us and we also analyse your feedback to improve and develop our Services and in order to enhance your experience.
When you access our Services, we may collect certain information automatically from your device such as your IP address, MAC address or device ID.
We analyse your buying habits and how you interact with our Services so that we can suggest food options we think you would like to try. If you choose to share your geo-location with us, we may use this information to show you content that is local to you; this information will also help smooth the effective and speedy delivery of your Order. We may also provide you with customised content and advertisements based on your previous interactions with our Services and our knowledge of your preferences which we understand from your usage and buying history relating to the Services.
We enable you to access your Order history so that you can easily reorder. We may also collect information about your interaction with our emails and other forms of communication.
We analyse information we collect from our third-party service providers (such as Google, Facebook, Amazon and other affiliates) to understand how you engage with our Services and advertisements (e.g. whether you have clicked on one of our advertisements). This helps us to understand your preferences and recommend you Services which are tailored to your interests.
In delivering the Services to you, depending on the circumstances, we may share your personal information with the following entities:
Our legal basis for collecting and using your personal information as described above will depend on the specific context in which we collect it.
Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure you get your Order when you want it). However we will also use your personal information where it is in our legitimate business interests to do so (but only if our interests are not overridden by your data protection interests or your fundamental legal rights and freedoms). In some cases, we may have a legal obligation to collect personal information from you (e.g. in the event of legal proceedings) or we might need to process it or share it with others to "protect your vital interests" (this is legal speak for saving your life) or those of another person (e.g. in a case where another person's life is in danger).
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (and we'll also explain the possible consequences of you not providing it).
Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "How to contact us" below.
We may transfer your personal information to countries other than the country in which you are resident. Hengrove Fish Bar currently only uses website servers that are located in the United Kingdom. Some of our providers may use non UK servers which means that when we collect your personal information they may process it in any of these countries.
We place great importance on keeping your personal information safe and secure. As such, we put in place appropriate technical and organisational measure/industry standard technology to protect it from unauthorised access and unlawful processing, accidental loss, destruction and damage.
The security measures we use are designed to provide a level of protection security appropriate to the risk of processing your personal information. Where you have chosen a password which allows you to access certain parts of the Services, you are responsible for keeping this password confidential. We advise you not to share your password with anyone and to use a unique password for our Services. We will not be liable for any unauthorised transactions entered into using your name and password.
Hengrove Fish Bar member's will retain your personal information where we have an ongoing legitimate business need to do so (for example, while you hold an account with us or to enable us to meet our legal, tax or accounting obligations).
If you object to us processing certain categories of your personal information (including in relation to receiving marketing communications from us), we will retain a record of your objection to the processing of your information so that we can continue to respect your wishes.
We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.
Hengrove Fish Bar respects your privacy and data protection rights. Below is a summary of your rights in respect of the personal information of yours which we(and our affiliates) handle:
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or to any number of websites that may offer useful information to our visitors. We provide these links to you only as a convenience and the inclusion of any link does not imply endorsement of the relevant website by Hengrove Fish Bar. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies or those linked websites. Please check these policies before you submit any personal information to such websites.
We encourage you to periodically review this page for the latest information on our privacy practices.
The controller of your personal information is the Hengrove Fish Bar member's entity in the country in which you use our Services.
Your contact details may be shared with our service provider and between our other companies for reasons not limited to that of fraud prevention and marketing. Your payment details are not accessible by Hengrove Fish Bar or our service providers and are kept completely private; they are not stored on our systems.
By proceeding beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences. If you do not consent to us storing cookies on your machine then please do not use the website.
Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are only used where you ask us to remember your login details for when you next return to the site and will last for a longer duration.
Cookies are very important for the general use of an interactive website.
The cookies used on this website are explained below and based on the International Chamber of Commerce guide for cookie categories.
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
These cookies collect information about how visitors use our website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, we are able to offer live chat services by storing a cookie which keeps track of your conversation with us. These cookies may also be used to remember changes you have made to text size, fonts and other parts of our web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks that have our explicit permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. We do not currently use these sort of cookies.
For more information about this type of interest based advertising, and about how to turn this feature off please visit http://www.youronlinechoices.com/uk/your-ad-choices.
|Cookie Name||Provider||What Is It For?||Category||Validity|
|__cfduid||CloudFlare||Used by our CDN provider to identify a unique user.||Performance||< 24 Hours|
|__tawkuuid||Tawk.to||Used by our live chat provider to identify a unique user.||Functionality||< 6 Months|
|__utmc||Google Analytics||Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.||Performance||Session|
|__utmt||Google Analytics||Used to throttle request rate.||Functionality||< 24 Hours|
|_pk_id.*||Matomo Analytics||Used to identify an individual user.||Performance||< 2 Years|
|_pk_ses.*||Matomo Analytics||Used to identify a user's current session.||Performance||< 24 Hours|
|HTTP_REFERER||Hengrove Fish Bar||A server based parameter which tracks the last page access so we can pass data from one page, to the next one. It is also used to reduce security breaches.||Necessary||< 24 Hours|
|PHPSESSID||Hengrove Fish Bar||Used by our server to identify a user's session. We store and retrieve user data from our database based on this value.||Necessary||Session|
|Tawk_*||Tawk.to||Used by our live chat provider to identify the web socket channel you are subscribed to so you can communicate securely & privately.||Functionality||< 6 Months|
|TawkConnectionTime||Tawk.to||Used by our live chat provider to identify when you first connected to their platform.||Performance||Session|
|tawkUUID||Tawk.to||Used by our live chat provider to identify a unique user.||Performance||< 6 Months|
|zpos_loadbalancer||ZPos||Used by our CDN provider so they know which server to direct traffic too as we used a clustered server setup.||Necessary||Session|
Please note, it is highly recommended not to alter your cookie settings for this website. The website will not work correctly if you change them.
Some of the cookies used by our site are served by us, and some are served by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on our site you may not be able to take full advantage of our site, or even use it to make an order if you choose to do so.
We are continually striving to develop improved ways of managing your cookie preferences. As new technologies and solutions emerge, this cookies policy may be updated to reflect any such advances in technology and preference management tools.
This message means that we have accepted your order and will be able to fulfill your request. Nothing further is required on your part, unless you want to make a last minute adjustment to your order, in which case please call us ASAP and quote your order number. We will do our best to help.
If you are seeing this message after you have completed your order then it means we have declined and cancelled the order you had made. We would normally provide you with a reason as to why we couldn't take the order. Most likely is that we ran out of the food you wanted or we were too busy to deliver on time. If you had paid online then we would refund any money to you automatically however please allow up to 5 working days for the refund to come through. We may ask you to retry your order. If you have any questions then you can call us on 01275 545000. We are sorry for any inconvenience caused and we really appreciate your custom.
To opt in to our mailshot marketing, please either login or register on our members page. If you are registering, you will be asked if you want to receive such marketing. For those whom have already registered, please login to the members area and visit the "My Profile" page, you can change your preferences from the "Notification & Marketing Preferences" section near the bottom. If you are ordering online, then you don't need to worry about manually opting in, it will be an automatic opt-in (unless you've already opted out - see below).
To opt out of our mailshot marketing, please either login or register on our members page. If you are registering, you will be asked if you want to receive such marketing. For those whom have already registered, please login to the members area and visit the "My Profile" page, you can change your preferences from the "Notification & Marketing Preferences" section near the bottom. You must register an account if you wish to opt out, this is so that we can store a list of people who do not want to receive marketing. If we didn't get you to register and just removed your number, then it's possible to still get the marketing if your data is imported to our system again. By registering it is a permanent opt out. If you opt out of Hengrove Fish Bar marketing, then you will be opted out from all of our branches. Opting out of marketing communications does not stop you receiving some one-off emails like your order confirmations and password resets etc.
If you have forgotten your password, or would like to reset it then enter your email below and click "Reset".
A new password will be generated and sent to your email. Please remember to check your spam folder for the password.